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FREQUENTLY ASKED QUESTIONS
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What Is The Processing Time?Please allow approx 2 weeks for single orders and between 3-4 weeks for orders of 2 or more shoes. This does not include the delivery time. The processing time for all orders placed on a weekend will start on the first working day (Monday), so your order will be dispatched within 2 weeks or 3-4 weeks from that date.
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What postal services do you use to ship the shoes?Royal Mail Tracked 48 (2 business days delivery aim) I will do my best to meet these delivery estimates, but cannot guarantee them as these times are just estimates given by Royal Mail. As ever there can be delays in postal arrival times and I hold ‘NO’ responsibility for delayed packages.
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Do you ship internationally?Yes, I ship to the USA and the European Union using Royal Mail International Tracked. Due to the UK leaving the EU, there are changes to trade agreements. Customers based in the EU may be required to pay taxes and duties on their purchases when it arrives in the destination country. You will be responsible for payment of any such import duties and taxes. Please note that I have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
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Is the shoe included in the price?The price shown includes the shoe and the customisation.
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What colour do the shoes come in?Low Canvas Shoes: The women's and children's shoes come in all white. The men's come in black or grey with a white sole and black stripes or white with a white sole and black and red stripes.
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What sizes do the shoes come in?Women's shoes - EU36 | EU37 | EU38 | EU39 | EU40 | EU41 Men's shoes - EU40 | EU41 | EU42 | EU43 | EU44 | EU45 Children's shoes - EU24 | EU25 | EU26 | EU27 | EU28 | EU29 These shoes are made overseas and do not come in your traditional UK shoe size format. Please refer to the sizing guide provided in each listing to measure your feet before choosing your shoe size as it is your responsibility to select the correct shoe size.
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Can I send you my own shoes to customise?Yes, I would happily customise your own shoes providing that they are new, unworn and packaged appropriately. Please contact me via the contact form to discuss your design ideas and cost. Please Note - This service is for UK customers only.
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What if I would like a design that you do not have on your website?If you have a design in mind that is not featured on the website, please ask for a quote using the contact form, detailing as precisely as possible your personalised shoe project. I reserve the right not to customise shoes with religious names, profanity, nudity, or any other subjects that may cause offence.
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Do you accept returns or exchanges?These shoes are specifically customised for you. Once your payment has been received I DO NOT accept returns, exchanges or cancellations and NO refunds will be issued I hold no responsibility for incorrect shoe sizes chosen or miss spellings, as I print onto the shoes the exact wording/dates given to me by you the customer. Please ensure you select the correct shoe size by using the shoe SIZING GUIDE provided in the listings photo section, as they cannot be returned, exchanged or refunded if they do not fit. If for any reason your shoes arrive damaged or defected you have 5 DAYS from the date of delivery to notify me.
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